OK Bets Privacy Policy — How We Collect, Use, and Protect Your Personal Data

OK Bets operates the online gaming platform accessible at okbets.best ("the Platform"). In the context of this Privacy Policy, "OK Bets," "we," "us," and "our" refer to the legal entity that owns and operates the Platform. "You" and "your" refer to any individual who accesses or registers an account on okbets.best.

OK Bets is the data controller for the personal information collected through the Platform. This means we are the party responsible for determining how and why your personal data is processed. If you have any questions about who is handling your data or how to reach us, please use the contact details provided in Section 13 of this policy.

This Privacy Policy applies to all personal data collected through okbets.best, including data collected when you register an account, make a deposit or withdrawal, play games, contact our support team, or simply browse the website. It should be read alongside our Terms and Conditions and Responsible Gaming policy.

OK Bets collects personal data through several channels — directly from you when you use the platform, automatically through technical means when you browse or play, and occasionally from third parties such as payment processors or identity verification services. Here is a breakdown of the categories of data we collect:

OK Bets does not collect any special category data (such as biometric data, health information, or religious beliefs) unless specifically required by law or explicitly consented to by you. We collect only the data that is necessary for the purposes described in Section 3 — we do not gather information just because it might be useful someday.

OK Bets uses the personal data we collect for specific, legitimate purposes that are directly connected to operating the platform and serving you as a player. We do not use your data for any purpose that contradicts or is incompatible with the reasons it was originally collected. Here is how your data is used:

• Account Management: Your identity and contact data are used to create and maintain your OK Bets account, verify your identity, reset your password, and manage your account settings. Without this data, we cannot operate your account safely.
• Transaction Processing: Financial data is used to process your deposits and withdrawals via GCash, Maya, Philippine bank transfers, and card payments. This includes sharing transaction data with the relevant payment processor to complete the transfer.
• Regulatory Compliance (AML/KYC): OK Bets is required by law to conduct Know Your Customer (KYC) checks and to monitor transactions for potential money laundering activity. Your identity and financial data are used to fulfil these legal obligations.
• Fraud Prevention and Security: Device data, IP addresses, and usage patterns are analysed to detect and prevent fraud, unauthorised account access, and platform abuse. This protects you as much as it protects the platform.
• Responsible Gaming: Usage data — including session duration, wagering frequency, and deposit patterns — is monitored to identify players who may be showing signs of problematic gambling behaviour, enabling our responsible gaming team to offer appropriate support.
• Customer Support: Communications data is used to respond to your queries, resolve complaints, and provide account assistance. Support interactions are logged to ensure consistency and quality of service.
• Platform Improvement: Aggregated, anonymised usage data is used to understand how players interact with OK Bets, identify technical issues, and prioritise feature development. This analysis does not identify individual players.
• Marketing Communications: With your consent, we may use your email address or mobile number to send you information about OK Bets promotions, new games, and special offers. You may withdraw this consent at any time by clicking "unsubscribe" in any marketing email or by contacting support.

OK Bets does not use automated decision-making that produces legal or similarly significant effects on players, except where required by anti-money laundering regulations — and in those cases, you have the right to request a human review of the decision.

OK Bets processes your personal data on one or more of the following legal grounds, in accordance with applicable data protection law including the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to fulfil our contract with you — in particular, to operate your OK Bets account, process your deposits and withdrawals, and deliver the gaming services you have registered to use.
• Legal Obligation: Processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, Know Your Customer (KYC) regulations, age verification requirements, and reporting obligations to relevant authorities.
• Legitimate Interest: Processing is necessary for OK Bets' legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — provided these interests are not overridden by your own privacy rights.
• Consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing before the withdrawal.

OK Bets shares personal data only where necessary and only with parties who are contractually required to handle it responsibly. We do not sell your data. The categories of third parties who may receive your personal data are:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa, and Mastercard processing partners receive the minimum financial data required to complete your transactions. These providers are regulated financial institutions with their own data protection obligations.
• Identity Verification Services: Where required for KYC compliance, OK Bets works with specialist identity verification providers who process your government-issued ID and related documentation to confirm your identity. These providers operate under data processing agreements with OK Bets.
• Fraud Prevention and Security Tools: Third-party fraud detection and cybersecurity tools may receive device data, IP addresses, and behavioural signals to identify suspicious activity. These tools do not use your data for any purpose other than the security service they provide to OK Bets.
• Game Providers: When you play a game on the OK Bets platform, your account identifier and game activity data are shared with the relevant game provider (e.g., JILI Gaming, Pragmatic Play) to the extent necessary to deliver and settle the game. Game providers do not receive your full personal profile.
• Regulatory Authorities: OK Bets may be required by law or regulatory directive to disclose personal data to relevant Philippine authorities, including gaming regulators, the Anti-Money Laundering Council (AMLC), or law enforcement agencies. In these cases, we disclose only what is legally required and will inform you where we are lawfully permitted to do so.
• Professional Advisers: Lawyers, accountants, and auditors may access personal data in the course of providing professional services to OK Bets, subject to strict confidentiality obligations.

OK Bets uses cookies and similar tracking technologies on okbets.best to provide a functional, secure, and personalised experience. A cookie is a small data file placed on your device when you visit a website. Here is how OK Bets uses them:

• Strictly Necessary Cookies: These are essential for the platform to function — they maintain your login session, keep your bet slip active, and remember your security preferences. You cannot opt out of these without disabling the website entirely.
• Functional Cookies: These remember your preferences — such as language settings and game lobby filters — so you don't have to reset them every time you visit. They improve your experience without collecting personal data for external use.
• Analytics Cookies: OK Bets uses anonymised analytics to understand how players navigate the platform. This helps us identify pages that aren't working well, games that players want more of, and areas where the interface can be improved. No individual player is identified in this analysis.
• Security Cookies: These help detect and prevent fraud and unauthorised access by identifying unusual patterns in device fingerprints, login attempts, and session behaviour.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling functional cookies may affect your OK Bets experience, and disabling security cookies may affect our ability to protect your account from fraudulent access.

OK Bets implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and okbets.best is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms this connection is secure on every page of the platform.
• Data Minimisation: OK Bets collects and retains only the personal data that is strictly necessary. Financial data — including payment card numbers and e-wallet credentials — is never stored in full on OK Bets servers.
• Access Controls: Internal access to personal data is restricted to OK Bets staff who genuinely need it to perform their roles. Access rights are regularly reviewed, and all staff with access to personal data are bound by confidentiality obligations.
• Intrusion Detection: OK Bets' infrastructure is monitored continuously for potential security threats, unusual access patterns, and potential data breaches. Our security team responds to alerts in real time.
• Regular Security Testing: The OK Bets platform undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

While we implement robust security measures, no online platform can guarantee absolute security against all threats. In the unlikely event of a data breach that is likely to result in a risk to your rights, OK Bets will notify you and the relevant regulatory authority within the timeframes required by applicable law.

OK Bets retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following general retention principles apply:

• Active Account Data: Personal data associated with your OK Bets account is retained for as long as your account remains active, plus any additional period required by law after account closure.
• Transaction and Financial Records: Financial transaction records are typically retained for a minimum of five (5) years following the date of the transaction, in accordance with anti-money laundering and financial record-keeping regulations applicable in the Philippines.
• Identity Verification Documents: KYC documents (copies of government IDs, proof of address) are retained for the period required by applicable AML regulations — generally a minimum of five (5) years from the end of the customer relationship.
• Communications Data: Support correspondence and chat logs are typically retained for up to two (2) years following the resolution of the relevant query or complaint, to enable quality monitoring and for potential dispute resolution purposes.
• Inactive Accounts: If your OK Bets account has been inactive for 12 consecutive months and has a zero balance, we may delete account data subject to any outstanding legal retention requirements.

When personal data is no longer required and no legal obligation mandates its retention, OK Bets securely deletes or anonymises it so that it can no longer be associated with you individually.

Under the Philippine Data Privacy Act of 2012 and applicable data protection principles, you have the following rights in relation to the personal data that OK Bets holds about you. You may exercise any of these rights at any time by contacting us at support@okbets.best.

The OK Bets platform is strictly for adults aged 18 years and over. We do not knowingly collect, use, or retain personal data from anyone under the age of 18. The OK Bets registration process includes age verification steps specifically designed to prevent underage access.

If OK Bets discovers that personal data has been collected from an individual under 18 — whether through a falsified date of birth or any other means — the account will be immediately suspended, all funds will be returned to their source, and all associated personal data will be securely deleted as quickly as legally permissible.

If you believe a minor may have registered an OK Bets account, please contact us immediately at support@okbets.best. We take underage gambling extremely seriously and will act on any credible report without delay.

Some of OK Bets' service providers — particularly technology infrastructure, cloud hosting, and game provider platforms — may operate servers located outside the Philippines. Where this is the case, your personal data may be transferred to and processed in countries other than the Philippines.

OK Bets ensures that any international transfer of personal data is subject to appropriate safeguards consistent with Philippine data protection requirements. These safeguards include contractual clauses that require the overseas recipient to protect your personal data to a standard equivalent to that required under Philippine law.

If you would like more information about the specific safeguards in place for any particular transfer, you may contact us at support@okbets.best and we will provide whatever information we are able to disclose.

OK Bets may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the way we operate the platform. The "Last Updated" date at the top of this page indicates when the current version was published.

When we make material changes to this Privacy Policy — changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered OK Bets players via their registered email address before the changes take effect. We will also update the "Last Updated" date and, where appropriate, display a banner on the platform drawing attention to the changes.

If you disagree with any changes to this Privacy Policy, you have the right to close your OK Bets account and withdraw any available balance before the updated policy takes effect. Continued use of the OK Bets platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data OK Bets holds about you, please get in touch with our team. We aim to be helpful and transparent in all privacy-related communications.

If you are not satisfied with our response to a privacy enquiry or data rights request, you may escalate your complaint to the National Privacy Commission of the Philippines (NPC), which is the regulatory authority responsible for enforcing the Data Privacy Act of 2012.